Terms, cancellations & refunds

These terms apply to the website and software subscription services offered by SiteChirp. Contact lucyliu001q@gmail.com about your service, cancellation, export or refund.

Your service

SiteChirp provides website and AI-assistant software subscriptions for freelancers, small agencies and small businesses, with assisted setup as a supporting service. After purchase, we work with you on website content, AI configuration and delivery timing within your selected plan. Custom integrations and additional work require a separate scope agreement. A subscription does not instantly publish a website or activate a configured AI assistant. Demos illustrate the offering; they do not create a subscription or guarantee results or a delivery date.

Plans and recurring billing

Monthly plans are Starter at USD 49, Growth at USD 99, and AI Growth at USD 199. Your selected plan and price are shown at checkout. Website setup is included, with no separate setup fee or minimum subscription term. Domain registration and renewal are separate. Additional work requires a separate agreement.

Monthly billing begins with your first successful subscription payment. Your subscription renews each month until canceled. Stripe processes payments, and the amount and any applicable tax are shown before you confirm payment.

Cancellation

Cancel future renewals through Manage billing in your account, or contact us for help. Your website and AI service continue through the paid billing period and then stop. Canceling SiteChirp does not cancel a separately registered domain or its renewal.

Refund requests within 24 hours

You may request a refund within 24 hours after a subscription payment. Email lucyliu001q@gmail.com with your account email and invoice reference. We review the request and confirm the outcome by email. Submitting a request does not automatically cancel future renewals; please also cancel through Manage billing if you want the subscription to end.

For a billing error or a request outside that period, contact us so we can review it. Nothing in these terms limits refund or other rights that cannot legally be excluded. Do not send complete card details by email.

Website content export and retention

We provide an export of your website content on request. Request it during your subscription or within seven days after your paid service ends. Website content is retained for that seven-day period before removal from the active service.

An export covers your website content; transferring hosting, domain settings or third-party integrations is a separate migration task whose scope must be agreed. You remain responsible for keeping a copy of the export.

Your content and AI

You must have permission to provide the content used on your website. We use it to set up and operate the agreed service. AI answers may be inaccurate; review your business information and agree how uncertain questions should be handed to your team. The public interactive demo uses preset responses and is not a live AI integration.

Personal information

Our privacy policy explains how we handle account, inquiry and billing information. Data-handling responsibilities for visitor information on your own website are agreed separately before launch.